Privacy Policy for The Guest House Management Limited

Purpose of this Privacy Policy

This privacy policy is designed to provide comprehensive information regarding the collection, usage, and protection of your personal data. Our goal is to ensure transparency and confidence in how your information is handled when you use our website or engage with our services. By understanding the purposes and safeguards associated with your personal data, you can trust that it is being managed securely and responsibly.

It's essential to read this privacy policy in conjunction with any additional privacy notices or fair processing notices provided during specific interactions where personal data is collected or processed. While this policy serves as a foundational document, supplementary notices offer context and detail tailored to specific situations.

Third-party Links

Our website and social media platforms may contain links to external websites, plugins, or applications provided by third parties. Clicking on these links or enabling connections to third-party platforms may result in data collection or sharing by those parties. Please note that we do not control the privacy practices of these third-party websites or platforms. We encourage you to review the privacy policies of any external sites you visit to understand how your data will be handled once you leave our website.

How Your Personal Data is Collected

We employ various methods to collect data from and about you, including:

• Direct Interactions: You may provide personal data through direct interactions with our team via in-person meetings, email communications, telephone calls, postal correspondence, or other forms of direct engagement. This includes information shared when creating an account with us or requesting marketing communications.

• Third-party Sources: We may receive personal data about you from third-party sources, such as property listing websites through which you make bookings or publicly available databases.

Data We Collect From You

The personal data we collect and process may include:

• Contact Data: This encompasses your name, address, email address, and telephone number.

• Account Information: In addition to contact data, we may collect account-specific details, such as your date of birth, profile photo, and other optional profile information.

• Payment Data: When processing bookings on behalf of our customers, we may require financial information, such as bank account or credit card details, to facilitate payment processing securely.

• Correspondence Data: We maintain records of any correspondence you have with us, whether initiated by you or us.

In addition to personal data provided directly by you, we automatically collect certain technical information about your website visit or platform interaction. This may include your IP address, browser type and version, device identifiers, and browsing behavior.

How We Use Your Personal Data

We adhere to legal requirements and ethical standards when processing your personal data. The primary purposes for which we use your information include:

• Fulfilling Contractual Obligations: Processing your personal data is necessary to enter into and fulfill contracts, such as providing property booking services to customers.

• Legitimate Interests: We may process your personal data when it is necessary for our legitimate interests or those of third parties, provided such interests are not overridden by your rights and freedoms. We conduct assessments to ensure that our legitimate interests are balanced against any potential impact on you.

• Legal Compliance: We process personal data to comply with legal or regulatory obligations to which we are subject.

Your Rights and Choices

We respect your rights regarding your personal data and offer you choices to manage your information effectively. You have the right to:

• Access and Update Your Data: You may access, update, or correct your personal data at any time by contacting us directly.

• Opt-out of Marketing Communications: You can opt-out of receiving marketing communications from us at any time by following the instructions provided in our communications.

Data Security and Retention

We implement robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from individuals under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to delete such information from our systems.

Updates to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or industry standards. When we make significant updates, we will notify you by posting the revised policy on our website or through other appropriate communication channels.

Contact Us

If you have any questions, concerns, or requests regarding our privacy practices or this privacy policy, please contact us using the information provided below:

[Tom@the-guest-house.co.uk]

Thank you for entrusting us with your personal data. We are committed to maintaining your privacy and safeguarding your information in accordance with this policy and applicable regulations.